Most of us have habitual reaction patterns for what is happening at work or at private life that sometimes lead to a gap between reality and expectations. A high level of cooperation and feedback as well an internal state of wholeness and purposeful creation is desired. Emotional assertiveness helps us cope with that and find a way to return to a state of harmony and happiness.

Oxana Razumova

Name: Oxana Razumova

Country: Russian Federation,

Language: English, Russian, French, Italian

FOLLOW:

Communication & strategy trainer, strategy facilitator, philanthropy consultant. PCM & Emotional Assertiveness trainer. Head of Board of Friends Charity Foundation. Member of the Control Commission of the Moscow Polytechnic Museum. Sensemakers Partner & Co-Founder.


(4 reviews)

Process Communication Model

Tool to make the daily difference

Even if you work alone, like Robinson Crusoe, you are most likely communicating with other people - your contractors, suppliers, and auditors. But we believe that people who read these lines manage teams, companies, and sometimes entire corporations.


Communication is the basis for planning, problem formulation, and control. We have known this for a long time. But something else is even more important. Communication determines the motivation of employees to understand the company’s strategy, changing the attitude of the individual and the overall health of the company.


Managers spend between 50% and 80% of their time engaging in some form of communication, according to data Work911.com. This increases the need for managers, as well as business owners with employees, to become effective communicators.


PCM offers direct results. Just try it for yourself and your team!

WHY PCM

Use PCM to make the daily difference!

We have two distinct sets of language patterns. One builds bridges between people and institutions, even countries, while the other deepens the gap between the parties, and results in escalation. 

Best is that the good communication approach can be learned, rather quickly. By you. By members of your team. By anyone. 

Process Communication Model is an innovative tool which allows you to understand deep personality structure. PCM gives you simple, clear and efficient tool to understand your own behavior as well as behavior of others and know how communicate with them effectively. Process Communication Model explains second-by-second process of stress behavior and gives you keys to return to OK-OK communication

PCM is being applied all over the world in businesses, corporations, schools, families and much more. Join the world of company’s enjoying Process Communication Model in their corporate routine with CocaCola, L’oreal. IBS, Pixar, NASA, Bayer, Danone and many others.  



THE MODEL BY Dr Taibi Kahler

THE MODEL BY Dr Taibi Kahler

PCM was created by American psychologist and university professor Dr Taibi Kahler in 1970’s. Researching communication, Dr. Kahler spotted certain patterns of behavior that are related to positive and negative reactions. PCM is an effective and easy tool to understand a personality structure so to have keys both for professional and private communications. The model takes into account the characteristics of each of us and opens access to the use of our internal resources, including in complex conflict situations.

The model has shown staggering results, with more than 1.5 million people effectively using PCM.

CORE TRAINING. GENUINE COMMUNICATION

Try PCM – a validated tool to decode human interactions and build better relationships

1.

Be Aware of all aspects of your own personality

2.

Create long-term mutually beneficial cooperation with clients and partners in business

3.

Build harmonious and positive relationships with any interlocutor in interpersonal communication

4.

Learn how to read through a bad form of messages to understand the content

5.

Learn that communication can and should be peaceful yet effective

6.

Free yourself from misunderstandings of others, and sometimes of yourself

CORE TRAINING OUTLINE

Core training can take place in 2 or 3 days.

Program of core training:

  • Model of the communication process: history, key concepts, position +/+, personality structure
  • Six personality types
  • Existential question on personality types
  • Six perception filters and their relationship to personality types
  • Parts of the personality and their relationship to personality types
  • Communication channels and their relationship to personality types
  • Management style
  • Identification matrix
  • Psychological needs and their relation to personality types
  • Base, Phase
  • Stress and Me-communication
  • A brief demonstration of the stress-1st grade
CORE TRAINING OUTLINE

From personal growth to your professional efficiency

Core training outcomes

1.

PCM helps develop interpersonal communication skills. These skills allow you to build positive personal relationships, even in difficult cases and with people who previously seemed impossible to negotiate with.

2.

The Result of healthy interpersonal relationships is an increase in personal effectiveness, which leads to an increase in the effectiveness of the entire organization.

3.

PCM demonstrates that effective communication occurs when we address a person, when we address a person in their language. In practice, we usually prefer to handle it as it is convenient for us.

4.

PCM helps you better understand yourself and others and unlock hidden interpersonal skills. They make it easier for us to understand the motivation and preferred communication style of other people and quickly come to an effective interaction.

PCM offers direct results! Just try in for yourself!

ADVANCED TRAINING

Deeper knowledge and practice for communication free of stress

In the times when our psychological needs don't get sufficient satisfaction for compensation negative stress (so-called "distress") reveal itself more often. Unconsciously we begin to be unconstructive, as opposed to any common sense. Unconstructive behavior brings us to conflicts of varying degrees with others, even to the point of breaking up a relationship. Those of us who are familiar with our own personality type and our own secondary characteristics, can consciously and timely detect the first signs of negative stress and prevent its escalation. Allow it avoid the destruction of constructive and good relations with others.

When stress increases, people "put on role masks", covering their real identity. The mask type indicates the state they are in. Understanding the role played by the mask allows us to adapt our own behavior in relation to the interlocutor in order to predict the stress and to return to constructive communication.

We will lead you the way towards a world that celebrates differences and utilizes them to create more understanding.



To participate in this training, you must complete core training and have a personal profile

ADVANCED TRAINING IS FOR YOU

ADVANCED TRAINING IS FOR YOU

if you wish to:

  • Get real working tool to avoid non-constructive forms of communications in a daily manner.
  • Acquire techniques of tracking conflicts at the very beginning – to prevent them from occurring and to develop communication in a constructive way.
  • Learn in depth about your own stress sequence.
  • Free yourself from failure scenarios of communications.
  • Develop practical tools that will allow you to return communication to a constructive channel.
  • Build happier relations. At work and at home.

Testimonials

Elena Sharova

Deputy Director – Business Solutions division, IBS


We learned to understand motivation mechanisms of each other and to respect the fact that they differ. Our delegation process became effective and managers learned to negotiate to one another, while our top management became able to focus on strategy...

Elena Sharova

Deputy Director – Business Solutions division, IBS

The rhythm of our business activity is increasing every year. And we as senior managers are searching for the new sources to increase business efficiency. While working on the company’s 5-year strategy, we realized that there was huge potential in the corporate culture, in those principles that we were embracing and encouraging our employers to share. Every year we were trying to motivate our management team for personal achievements, for winning at all costs, we were supporting internal competition – and that, I must admit, was bearing fruit. But this model cannot be scaled endlessly: at a certain point a manager realizes that overall individual results are less valuable than results achieved in partnership. 

This is why forming “the culture of partnership” and integrating it in our management team became one of our priorities. It turned out to be an interesting experience. Teaching team members to trust one another once again, to help rather than compete, to search for win-win solutions, to see synergy, to speak and to reach agreements.

We chose Process Communication Model as a platform for creating the culture of partnership. The whole team completed the training. We came up with our own slang, started forming teams in a different way, started considering individual communication characteristics of all members. We learned to understand motivation mechanisms of each other and to respect the fact that they differ. Our delegation process became effective and managers learned to negotiate to one another, while our top management became able to focus on strategy.

lawyer


lawyer

Maxim Murashko

CEO, Transneft-Service


Completed the Process Communication Model training. Was surprised to learn many useful things, our course trainer – Bella O – is a communications professional. It is always rewarding when employees understand what it is that you want from them on the first try. I can recommend this course.

Maxim Murashko

CEO, Transneft-Service

Completed the Process Communication Model training.

Was surprised to learn many useful things, our course trainer – Bella O – is a communications professional. It is always rewarding when employees understand what it is that you want from them on the first try. I can recommend this course.

Svetlana Shushkova


This was an amazing training!!! I learned many new things – for myself and about myself! More importantly, it offers individual approach to each participant...

Svetlana Shushkova

This was an amazing training!!! I learned many new things – for myself and about myself! More importantly, it offers individual approach to each participant! Communication in essential! And this is incredible when you are able to speak a common language with your interlocutor! I believe this is the success! Being able to find a key to any person. Bella, thank you so much! We spent these two days in very pleasant atmosphere. Everything was clear! Very professional. I apply PCM, and the results keep surprising me in the best possible way. 

This training gives you skills for effective communication not only in business, but in personal life as well.

register to the upcoming trainings

offline
Process Communication Model Advanced seminar with Oxana Razumova
20 - 21 May 2024
Russia, Moscow
Language: Russian
Level: advanced
Seats available: 10
€ 900,00

Name: Oxana Razumova

Country: Russian Federation,

Language: English, Russian, French, Italian

FOLLOW:

Communication & strategy trainer, strategy facilitator, philanthropy consultant. PCM & Emotional Assertiveness trainer. Head of Board of Friends Charity Foundation. Member of the Control Commission of the Moscow Polytechnic Museum. Sensemakers Partner & Co-Founder.


offline
Process Communication Model Advanced seminar with Oxana Razumova
10 - 11 Oct 2024
Russia, Moscow
Language: Russian
Level: advanced
Seats available: 10
€ 900,00

Name: Oxana Razumova

Country: Russian Federation,

Language: English, Russian, French, Italian

FOLLOW:

Communication & strategy trainer, strategy facilitator, philanthropy consultant. PCM & Emotional Assertiveness trainer. Head of Board of Friends Charity Foundation. Member of the Control Commission of the Moscow Polytechnic Museum. Sensemakers Partner & Co-Founder.


offline
Process Communication Model. Core seminar with Oxana Razumova
04 - 05 Apr 2024
Russia, Moscow
Language: Russian
Level: starter
Seats available: 10
€ 900,00

Name: Oxana Razumova

Country: Russian Federation,

Language: English, Russian, French, Italian

FOLLOW:

Communication & strategy trainer, strategy facilitator, philanthropy consultant. PCM & Emotional Assertiveness trainer. Head of Board of Friends Charity Foundation. Member of the Control Commission of the Moscow Polytechnic Museum. Sensemakers Partner & Co-Founder.


offline
Process Communication Model. Core seminar with Oxana Razumova
27 - 28 Sep 2024
Russia, Moscow
Language: Russian
Level: starter
Seats available: 10
€ 900,00

Name: Oxana Razumova

Country: Russian Federation,

Language: English, Russian, French, Italian

FOLLOW:

Communication & strategy trainer, strategy facilitator, philanthropy consultant. PCM & Emotional Assertiveness trainer. Head of Board of Friends Charity Foundation. Member of the Control Commission of the Moscow Polytechnic Museum. Sensemakers Partner & Co-Founder.


offline
Process Communication Model. Core seminar with Oxana Razumova
07 - 08 Nov 2024
Russia, Moscow
Language: Russian
Level: starter
Seats available: 10
€ 900,00

Name: Oxana Razumova

Country: Russian Federation,

Language: English, Russian, French, Italian

FOLLOW:

Communication & strategy trainer, strategy facilitator, philanthropy consultant. PCM & Emotional Assertiveness trainer. Head of Board of Friends Charity Foundation. Member of the Control Commission of the Moscow Polytechnic Museum. Sensemakers Partner & Co-Founder.


online Certification
Process Communication Model. PCM Certification for Coaches with Victoria Mikhailova
03 - 05 Apr 2024
Language: Russian
Seats available: 10
€ 2.500,00

Name: Victoria Mikhailova

Country: Russian Federation,

Language: French, English, Russian, Polish

FOLLOW:

Consultant and coach on strategy, leadership, partnership. Process Communication Model and Emotional Assertiveness Master Trainer, French Foreign Trade Advisor, EO member. Lecturer at HEC Paris & Moscow School of Management Skolkovo. Sensemakers Co-Founder & Director


online
Process Communication Model. PCM Certification for Coaches with Victoria Mikhailova
07 - 09 Nov 2024
Language: Russian
Seats available: 10
€ 2.500,00

Name: Victoria Mikhailova

Country: Russian Federation,

Language: French, English, Russian, Polish

FOLLOW:

Consultant and coach on strategy, leadership, partnership. Process Communication Model and Emotional Assertiveness Master Trainer, French Foreign Trade Advisor, EO member. Lecturer at HEC Paris & Moscow School of Management Skolkovo. Sensemakers Co-Founder & Director


offline Certification
Process Communication Model. Training for Trainers with Victoria Mikhailova
Июнь 17-21
Экзамен: Июль 15-16
Russia, Moscow
Language: Russian
Seats available: 10
€ 4.100,00

Name: Victoria Mikhailova

Country: Russian Federation,

Language: French, English, Russian, Polish

FOLLOW:

Consultant and coach on strategy, leadership, partnership. Process Communication Model and Emotional Assertiveness Master Trainer, French Foreign Trade Advisor, EO member. Lecturer at HEC Paris & Moscow School of Management Skolkovo. Sensemakers Co-Founder & Director


online Certification
Process Communication Model. Training for Trainers with Victoria Mikhailova
11-15 November
Exam: 23-24 December
Seats available: 10
€ 4.100,00

Name: Victoria Mikhailova

Country: Russian Federation,

Language: French, English, Russian, Polish

FOLLOW:

Consultant and coach on strategy, leadership, partnership. Process Communication Model and Emotional Assertiveness Master Trainer, French Foreign Trade Advisor, EO member. Lecturer at HEC Paris & Moscow School of Management Skolkovo. Sensemakers Co-Founder & Director


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